Why Parents Love Luna StoryBox

✨Encourages reading✨Builds imagination✨ No more bedtime battles✨ Effortless for parents✨Makes children feel special✨Strengthens family connection

About Luna StoryBox

Luna StoryBox was born out of a very simple wish.
To make bedtime feel magical again.
As a mum of two, I know how hectic the end of the day can be. By the time the kids are in their pyjamas and tucked in, the last thing you want is to scramble for a story that actually holds their attention.
I wanted something better than that.
Something that felt like it was made just for my child.
That is exactly what Luna StoryBox does.
Every Monday and Friday, a brand new story lands in your inbox.
Written around your child's name, their favourite colours and the things that light them up.
Whether that is dinosaurs, ballet, unicorns or outer space.
No two stories are ever the same.
I built this for my own kids first.
Now I am sharing it with you.— Yvonne —
founder of Luna StoryBox🌙

How it works

How does the personalisation work?
When you sign up, you fill in a short form with your child's name, age, favourite colour and interests. Every story is then written around those details so each one feels truly made for them.

How many children can I add?
You can add as many children as you like. Each child is billed at $14.95 AUD per month and receives their own personalised story twice a week.

What age group is this for?
Luna StoryBox is written for children aged 2 to 12. When you fill in your child's age during sign up the stories are automatically tailored to the right length and reading level for them.

When will the story arrive?
Stories are delivered to your inbox every Monday and Friday, ready for bedtime.

Can I update my child's interests?
Yes! Life changes and so do kids! We allow up to 2 profile updates per child per year so the stories can grow with them. Simply send us an email at [email protected] and we will take care of it for you. Please note that updates outside of this allowance may not be accommodated.

Can I cancel anytime?
Absolutely. There are no lock-in contracts. You can cancel your subscription at any time and you won't be charged again.

What if I have a question or issue?
You can reach us anytime at [email protected] and we'll get back to you as soon as possible.

Is my child's information kept private?
Yes absolutely. Your child's details are used solely for the purpose of writing their personalised stories. We never share your information with third parties.

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Privacy Policy

Luna StoryBox
Last updated: June 2026
Luna StoryBox is operated by Yvonne Coates, based in Queensland, Australia.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).1. What Information We Collect
We collect the following personal information when you subscribe to Luna StoryBox:Parent or guardian information:
• Full name
• Email address
• Payment information (processed securely by Stripe — we do not store your card details)Child information:
• Child's first name
• Child's age
• Child's gender
• Favourite colour
• Interests and hobbies2. Why We Collect This Information
We collect this information solely for the purpose of:
• Processing your subscription payment
• Creating personalised bedtime stories for your child
• Delivering stories to your inbox each evening
• Communicating with you about your subscription
• Responding to your enquiries and support requestsWe do not use your information or your child's information for any other purpose.3. How We Store Your Information
Your personal information is stored securely using Airtable, a cloud-based database platform. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Payment information is processed and stored by Stripe. Luna StoryBox does not have access to your full credit card details at any time. You can view Stripe's privacy policy at stripe.com/privacy.4. Who We Share Your Information With
We do not sell, rent or trade your personal information or your child's information to any third party.
We use the following trusted third party service providers to operate our service:• Stripe — payment processing
• Airtable — data storage
• Google — email delivery
• Anthropic — AI story generation (story prompts include the child's first name, age, gender, favourite colour and interests only)Each of these providers operates under their own privacy policies and data protection standards.5. Children's Privacy
We take the privacy and safety of children extremely seriously. We collect only the minimum information necessary to personalise your child's story. We do not share your child's information with any third party beyond what is listed in Section 4 above. We do not use your child's information for marketing purposes.6. Your Rights
Under the Privacy Act 1988 you have the right to:• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Make a complaint about how we handle your informationTo exercise any of these rights please contact us at [email protected] and we will respond as soon as possible.7. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information please contact us:
Luna StoryBox
Email: [email protected]
Queensland, Australia
If you are not satisfied with our response you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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Terms and Conditions

Luna StoryBox
Last updated: June 2026
Please read these Terms and Conditions carefully before subscribing to Luna StoryBox. By subscribing you agree to be bound by these terms.1. About Luna StoryBox
Luna StoryBox is a personalised AI-generated bedtime story subscription service operated by Yvonne Coates, Queensland, Australia.
Our service delivers one personalised bedtime story per child to your nominated email address every evening.2. Eligibility
By subscribing to Luna StoryBox you confirm that:
• You are at least 18 years of age
• You are the parent or legal guardian of the child for whom you are subscribing
• You have provided accurate information about yourself and your child3. Subscription and Billing
3.1 Luna StoryBox operates on a monthly subscription basis. The current subscription fee is $14.95 AUD per child per month.3.2 Each subscription covers one child only. If you have more than one child you must purchase a separate subscription for each child.3.3 Your subscription begins on the date of your first payment and renews automatically every month on the same date until cancelled.3.4 Payment is processed securely through Stripe. By subscribing you authorise Luna StoryBox to charge your nominated payment method on a recurring monthly basis.3.5 All prices are in Australian Dollars (AUD) and include GST where applicable.3.6 Luna StoryBox reserves the right to change subscription pricing. You will be given at least 30 days written notice of any price change via email before the new price takes effect.4. Profile Updates
4.1 After subscribing you will be directed to complete a child profile form. This form must be completed promptly to ensure story delivery begins as scheduled.4.2 You may request up to two profile updates per child per subscription year. Profile updates include changes to your child's interests or favourite colour. Changes to your child's name, age or gender may be requested by contacting us at [email protected].4.3 Profile update requests must be submitted via email to [email protected]. Updates will be applied within 3 business days of your request.5. Story Delivery
5.1 Luna StoryBox will use reasonable endeavours to deliver one personalised bedtime story to your nominated email address every Monday and Friday
.
5.2 Delivery times may occasionally vary due to technical issues, maintenance or circumstances beyond our control. Luna StoryBox does not guarantee a specific delivery time.5.3 Luna StoryBox is not responsible for stories that are undelivered due to incorrect email addresses, full inboxes or email provider spam filters. Please ensure [email protected] is added to your safe senders list.5.4 Stories are generated using artificial intelligence and are personalised based on the information you provide. While we take care to ensure stories are age-appropriate, warm and imaginative, the exact content of each story cannot be guaranteed.6. Acceptable Use
By subscribing you agree that you will not:Share your subscription login or story content commercially
Reproduce or distribute stories for commercial purposes
Provide false information about yourself or your child
Use the service for any unlawful purpose7. Intellectual Property
All stories generated by Luna StoryBox are the intellectual property of Luna StoryBox. Stories are provided for personal, non-commercial use only. You may print or save stories for your own personal family use but may not reproduce, distribute or sell them.8. Cancellation
8.1 You may cancel your subscription at any time by emailing [email protected].8.2 Cancellations will be processed within 5 business days of your request.8.3 Your subscription will remain active until the end of the current billing period. You will not be charged for the following month after cancellation is confirmed.8.4 No partial refunds are provided for unused days within a billing period unless required by Australian Consumer Law.9. Suspension and Termination
Luna StoryBox reserves the right to suspend or terminate your subscription without notice if:• Payment fails or is declined
• You breach these Terms and Conditions
• You provide false or misleading information
• Your use of the service causes harm or disruption10. Limitation of Liability
To the maximum extent permitted by law, Luna StoryBox will not be liable for any indirect, incidental or consequential loss or damage arising from your use of our service. Our total liability to you in any circumstances will not exceed the amount you paid in the most recent billing period.
Nothing in these terms limits your rights under the Australian Consumer Law.11. Privacy
Your use of Luna StoryBox is also governed by our Privacy Policy which forms part of these Terms and Conditions. Please read our Privacy Policy at lunastorybox.com/privacy-policy.12. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on our website with an updated date. Continued use of our service after changes are posted constitutes your acceptance of the updated terms.14. Contact Us
For any questions about these Terms and Conditions please contact us:
Luna StoryBox
Email: [email protected]

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Refund & Returns Policy

Luna StoryBox
Last updated: June 2026
This Refund Policy applies to subscriptions purchased through Luna StoryBox and is governed by the Australian Consumer Law (ACL) as contained in the Competition and Consumer Act 2010 (Cth).1. Our Commitment
Luna StoryBox is committed to providing a high quality personalised bedtime story service. We want every parent and child to love their experience with us.2. Digital Subscription Service
Luna StoryBox is a digital subscription service. Each month you receive twice a week personalised bedtime stories delivered to your email inbox. As our service delivers digital content, please read the following refund terms carefully.3. Change of Mind
As Luna StoryBox delivers digital content that is consumed immediately upon delivery, we are not required under Australian Consumer Law to provide a refund for change of mind.
However because we genuinely care about your experience, if you are unhappy with your subscription within the first 7 days please contact us at [email protected] and we will review your situation on a case by case basis.4. When You Are Entitled to a Refund
Under the Australian Consumer Law you are entitled to a remedy if our service:• Has a major failure that we cannot fix within a reasonable time
• Does not match the description of the service as advertised on our website
• Is not fit for the purpose it was supplied forIf any of the above apply please contact us at [email protected] within 30 days of the issue occurring and we will work with you to provide an appropriate remedy which may include a partial or full refund, account credit or service correction.5. Duplicate Subscriptions
If you have been charged twice for the same subscription in error please contact us immediately at [email protected]. Duplicate charges will be refunded in full within 10 business days of confirmation.6. Failed Delivery
If stories have not been delivered to your inbox every Monday and Friday due to a fault on our end please contact us at [email protected]. We will investigate and where a service failure is confirmed we will provide a pro-rata credit or refund for the affected period.
Please note that Luna StoryBox is not responsible for delivery failures caused by:• Incorrect email addresses provided at sign up
• Full or inactive email inboxes
• Email provider spam or junk filters
• Circumstances beyond our reasonable control7. Cancellation and Refunds
7.1 You may cancel your subscription at any time by emailing [email protected].7.2 Cancellations take effect at the end of your current billing period. You will not be charged for the following month.7.3 We do not provide partial refunds for unused days remaining in a billing period after cancellation unless a major failure has occurred as described in Section 4.8. How to Request a Refund
To request a refund please contact us at:
Email: [email protected]
Subject line: Refund Request — Luna StoryBox
Please include:• Your full name
• The email address used to subscribe
• Your child's name
• The reason for your refund request
• The date of the charge you are disputingWe will respond to all refund requests within 10 business days.9. Approved Refunds
Approved refunds will be returned to your original payment method via Stripe within 5 to 10 business days of approval, depending on your bank or card provider.10. Australian Consumer Law
Our service comes with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service you are entitled to cancel your subscription and receive a refund for the unused portion, or to compensation for any other reasonably foreseeable loss or damage. For failures that do not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and if this is not done to cancel your subscription and obtain a refund for the unused portion of the subscription.11. Contact Us
For all refund enquiries please contact us:
Luna StoryBox
Email: [email protected]